Zaxbys Chicken Fingers & Buffalo Wings - Millbrook, Alabama

Cori Drummond

I couldn’t give a lower review for this establishment. July 16th, my family & I ate here. After spending $60 on food & waiting at the pull up spot past the drive through for 15 minutes- I received RE-HEATED unseasoned fries. I made a U-turn to go back, as I just spent over 20 minutes in line, 15 minutes in the pickup area & $60 on food. I return & let them know that my fries are reheated & unseasoned. My chicken was fine & please just give my son & I new fries so we can go about our way. Unfortunately, the manager argued with me till she was blue in the face about the fries not being reheated… As a former employee of this exact establishment (I was 16 when I worked here, I’m 31 now) I knew the manager was lying. I know what reheated fries from Zaxbys looks like. You cook a lot of batches of fries at once , then just redrop them when they’re ordered to heat. I’ve watched it be done at the exact location. I told the manager, I’d either like a refund and to return their cold reheated unseasoned fries or a new batch for my son & I. She finally said she’d get me a new order and walked away… we waited an additional 10-15 minutes for the new fries. The manager was pissed she had to make it right & didn’t hide the fact she was upset. She even let me know again that those were not reheated fries, it’s the “new” fries they’ve been getting from shipment… if that were true- my new fries would’ve looked the same way. My family chose to eat here yesterday. We had another case of BAD unseasoned fries & for some reason they decided to combine both kids meals into one bag without goldfish cookies. We didn’t know about the fries until we got home - this time. My kids and I frequent Zaxbys often, we prefer any other location than this one - now. We know how the kids meals come out. So we were shocked to see the meals we paid for, were not completed. When we asked an employee, she got mad and said that there is 2 kids meals in there & they’re just in the same bag. I asked about the goldfish crackers (again, my kids frequent here & know what comes in the meal) she then tossed everything in separate bags with goldfish crackers and gave them to us. We had to ask for our receipt back; as she was annoyed to deal with us. Matt Greer can’t possibly be running the show anymore, as he always kept his employees in line and held them to respectable standard. Very disappointed. As I fear of backlash towards my family & I- for speaking up , we won’t be returning to this location.

rick reeder

We chose to order online for convenience and time savings. The app clearly states to go inside restaurant to pick up our meal. Upon arrival approximately one and a half hours prior to posted closing time, We find the doors locked and are forced to go through the drive-through which extends out of the parking lot. Unfortunately, this is not our first time having this experience, but it is the first time that I have made a comment.

M G

From the moment I stepped in the longer I stayed the worse the experience became. I immediately had a sense that this Zaxby’s was sub par from the dim lighting to the tables and chairs randomly thrown about the room.
I don’t know why, the area seemed nice, but the place felt like a ghetto. Just, run down, poorly managed, like the staff didn’t care a rip about keeping up appearances. I was shocked by the 100% health score. Praying it meant the kitchen was well maintained because the dining area was sticky. So sticky. From the floors to tables and chairs, we had to wipe down our own area and never once did I see any staff come out from behind the counter to clean. It was filthy.

The food was ok. I had a cobb salad and some of the lettuce was wilty. I got ONE piece of microwaved bacon on my salad and the boiled egg was a luke warm temp. inedible. The rest of the salad was ok. I’ve tasted fresher from Zaxby’s. Everyone’s chicken was great. The fries were ok. None of the special Zaxby’s seasoning. My five year old noted in disappointment.

Then I went to the bathroom. Too late I realized there was not a shred of toilet paper in the entire bathroom. I should’ve expected it when I saw how poorly kept up the dining room was.

Won’t be stopping here again on our way home from vacation.

Amanda Saunders “Mandy”

Food is good and so is service, but I only go through the drive thru. However, almost every time they miss little things like giving the wrong dipping sauces or if I ask for extra seasoning on the fries and they don’t do it.

Jim Ward

Last two visits I ended up leaving without waiting for my order. First time they got order wrong twice....I gave up and left....Today I returned and order a zensation salad..... 1 customer ahead of me.....18 minutes later I got my refund and left....went to Chick-fil-A

Mr. Allen

I was just told that they're unable to change my drink from our app order. Coke to Bargs Root Beer. Plus they're out of Powerade. 12 vehicles later and still no food. Wife had to go inside and get it.

Epatha Butler

My mom ordered my baby a 5pc tender meal. It is the worse Zaxby meal I have ever seen. Tenders were not fresh n they are Xtra small. I would take it back.if wasn't for my baby. Zaxby has got to do better!! Yall were skimpy on the fries n you should give an xtra tender if they are Xtra small. I'm so disappointed!

Marcello Colotario

Great if you can hit the morning or mid shift. The closing shift TANKS. I usually get excellent service from the afformentioned shifts, however when I ask for light sauce and get sauce on the bread and ONLY the bread, it makes me want to throw it in somebody's eyes.