The Terrace at Aerie's Resort Restaurant - Grafton, Illinois

Juan P. V.

The place has an amazing view, That is it. Sadly it is poorly managed. It has been one of my worst experiences I have ever had in a restaurant. Horrible horrible horrible service. First they couldn’t even try to accommodate 9 people, and then they say that they cannot move a table, when they have light ones easy to move around. It took them more than 90 minutes to serve a burger, almost 2 hours!. And the burger, when it finally came was HORRIBLE too. They need better people managing and running that place. It has potential, sadly they don’t have good talent to run it.

Thomas G.

Over an hour 15 for food to arrive after ordering. When the burgers came, they were cold as hell and the cheese set in to plastic. No soft drinks refills at all. Pathetic. I spent 20 years in restaurant business and as bad ass busy as we got, we never once served shit food and hour and 15 late. Our poor waitress, a very kind young Asian girl was in tears at one point due to the kitchen taking forever. We felt extremely sorry for her. Will never reccomend to anyone to eat there. Stick the the lift, sled and zip.

Brittany K.

Aeries Resort offers an incredible view and I really enjoyed the delicious food, wine, and excellent service. However, getting to the winery was a major drawback. The only way to ascend is via a ski lift, which they charge $10 per person just for the ride. For those with a fear of heights or who find it ridiculous to pay just to reach the winery, this is a dealbreaker. On top of that, bees were everywhere—both at the base and at the top. I even got stung while indoors at the terrace restaurant as others swarmed the rest of our table, which made it a less enjoyable experience. While the setting is beautiful, I would encourage those who might be uncomfortable with the lift or the bee situation to consider other options in the area.

Megan P.

Our experience here started off great with a nice skyline ride to the top. Our kids enjoyed their coaster rides, too. Our positivity and patience ended after we were sat for lunch. Our waitress had zero personality. We ordered our meals and waited over an hour and a half for sub-par food. As if that weren’t bad enough, my eight year olds meal was forgotten about… it was a hotdog. Not entirely difficult to make! She ended up having a lunch consisting of random bits and pieces of everyone else’s plates. I had to ask about her missing meal twice. There was absolutely no sense of urgency in any aspect of the restaurant. My FIL (whose birthday we were celebrating) found the owner and shared about our experience. The owner was unbothered and blamed staffing shortages and continued to enjoy his beer at the bar instead of helping by filling in where they were short staffed. The waitress brought out our check, there was no discount, nothing comped- not even the missing hotdog meal. After complaining to the lack of personality waitress, she got the manager who was kind, but also quick to write off their issues again with short staffing. He did discount our check but never once did we get an apology from anyone. We explained that even just some communication about how long the kitchen times were and giving us the OPTION of going elsewhere would have been appreciated!

Save your time, money, and sanity!! GO SOMEWHERE ELSE.

L G.

The food was ok, if we go back we probably would just order an appetizer. The view was amazing though! It was fun to ride the SkyTour up to the restaurant.

Autumn D.

Great restaurant to stop at after riding the coaster. The views are amazing and the drinks are reasonably priced, although I personally wasn’t a fan of the tequila but that’s just me. We didn’t have any food.

Julie M.

The wait staff is unmotivated and boring. They’re working in a beautiful venue! They should be engaging. Too much time elapsed between order and delivery. Pretty ambivalent staff overall.

Clare H.

Great food and live music. Only complaint is the amount of time it took to get our food. Took 45 minutes to get our appetizer, then another nearly 40 minutes to get our food.