The Exchange - Chicago, Illinois

Joseph H.

Vince was super helpful and suggested really good games and chatted with me and my partner about games which I thought was really cool!
Also went to checkout with 2 games in hand, but they let me know I had a birthday discount offer and ended up getting 5 games total which honestly was amazing!!!
Thanks guys!

DaLatinKnight

Recommend this store due to game selection. Since everything is behind glass doors they put everything on the shelves and you can see the prices right there.

That being said, they seem to take advantage of the fact they have so much as they price up the games a bit. Some time you get lucky and get a good deal for an old game, but some semi popular retro games can be double what they would be online.

Overall very large selection and I do recommend browsing to see if you find anything interesting. The staff are nice which is a huge plus.

Igor

I bought the Call of Duty Advanced Warfare disc. When I got home, I saw that the disk had a lot of scratches and stains. I didn't pay attention to it and put it on download, what was my reaction when I saw that the game downloads only 1.66 GB, then it says that there is an error. At first I thought it was a problem with the set-top box, but when I inserted another disc everything was perfect

SephTheTormentor 1.

Good selection, very well organized store. However waiting 40 minutes for trying to sell and getting mega lowballed definitely left a bad taste in my mouth. Their offer on an IPS, C charging modded GBA was basically an offer for a base model GBA at 50.

The screen and charge mode alone go for 160, not even counting the board and shell. I respectfully declined but that whole interaction just seemed they were skimming off the top as much as possible, outside the idea of a business simply trying to turn a profit.

Ally B.

The staff here was very kind and helpful. This store is nice to even just browse if you don’t have something specific in mind. The staff helped many customers on the phone and in the store. They have vinyls, old video games, and even newer accessories. My friend bought a switch controller. Prices are good and it’s well organized.

Willie C.

As a longtime Chicago local and a Logan Square native, I used to love coming to this store, especially about 10 years ago when it was fantastic. However, in recent visits, I’ve found the employees to be quite pretentious, rarely offering a smile, and making me feel unwelcome. Prices have become excessively high, and when I have questions, the responses often feel condescending—or worse, sometimes I just get a one-worded response, which discourages me from asking further. As someone who loves retro culture, video games, and movies, it’s disheartening to see the hospitality and service decline so much. As if late, it’s not the experience it used to be.

Rolek R.

Walked in for the first time a few hours ago. Place looked good from pics I could find online. Was highly disappointed when I visited in person. Prices are pretty high, not a great selection...and their trade in policy is God awful. Do not trade in anything here!
I walked in with 11 Nintendo NES games and a Game Genie. They offered me a whopping $29 in trade...I scoffed. Then the young kid insulted me further by saying he could "bump up" his pathetic offer to $30. Needless to say I declined and walked out. The Game Genie and Megaman 2 cart alone would have netted them around $100....not to mention the other 10 games.

First and last time going there.

Note to management- I understand business is business and it's great to make money....but stop ripping people off.

Ben B.

Came last week looking for a few games for the Wii, Lauren showed me everything they had and was a huge help in answering all my questions. Awesome game store that has all the retro games and consoles lots of music and movies too overall cool spot with very friendly staff