Suncoast Pinball & Arcade - Largo, Florida

Felicia Ferrell

My experience, with SUNCOAST arcade is beyond measure. The customer service representative was excellent and assisted me and resolving my issue with my my gaming system which I’ve had six years. She got my part to me within a week…Thanks Kayla! I’ve had the Bartop Arcade for 6 years and no issue until a month ago. I love the Arcade unit and so do my family and friends.

Brian Einkauf

It is a great arcade machine! It took a while to get a response when I needed service on it, but they were super helpful when I got to talk with them.

Cheyin Goglas

I bought this custom-made cabinet which has 3,000 games on it about 3 months ago.there was some sort of electrical issue with the unit, but they helped me chase it down and get it repaired. I live about 30 minutes away from them, so it wasn't a big deal for me to pick up parts from them. The five year warranty on their units is for parts only, you will have to replace them yourself but it's pretty easy to work on. I'm not an electrician, but I can handle a screwdriver!

Throughout the entire process, from buying to finally fixing the problem, they were patient, apologetic, and great to work with. if you are looking for a game machine that has everything from classic Donkey Kong and Pac-Man to Mortal Kombat or Street Fighter games, this has all of it. It is a great unit and my friends really enjoy coming over and playing nostalgic games on it to share with their kids as well.

Susan C

I purchased a tabletop arcade from Wayfair about 18 months ago and the monitor malfunctioned. I contacted Suncoast to see if they could help troubleshoot the problem because I read on Wayfair’s website (and later contacted them at Suncoast’s request), but they were clear in only dealing with their own 60 day warranty. Spoke with Cayenne (Suncoast customer service). Sent an image of the unit inside (the tape that held the brains basically broke inside) and they basically mailed me a new top quickly. Put it together and was good to go. Wanted to provide an accurate review and thank Cayenne and the service department for actually responding timely, communicating well, and actually handling the issue. Very nice, speedy, and reasonable/practical resolution! Yay, these days! Thank you! Now on to kicking my husband’s butt in Galaga!

George Parrella

Machine didn't power up. Try to contact Suncoast still waiting on a response. It is poor constructed and they know it. Power box not even screwed in it was bouncing all over. Lose wires every where.

Rick Radde

I purchased my Table top game with 412 games from Wayfair but, made by Suncoast Arcade. My game stopped working after almost 2 years and Wayfair basically told me it was past 60 days so I was out of luck. I was able to contact Suncoast Arcade and they helped me trouble shoot the problem and they also covered the issue under their 5 year warranty. The sent me the part with easy instructions how to replace and now my game is back to new again. I can't believe how easy Suncoast made it for me. I love playing this game with my grandkids. Thank you Suncoast!

Cheri Johnson

I absolutely love my arcade game, of course Ms. PAC-MAN is my favorite. I have 412 games loaded on my machine. It doesn’t matter if you’re young or old there is a game for you. Machine works great and their Customer Service is fabulous. This game has saved me many times, on a rainy day, at the lake with the kiddos.

Scot E Allen

Good product and they stand by it with service. We have one of the 1000+ cocktail table gaming system tables in our AirBnB. I kept it in our house for about 2 months played it and loved it - all the games and graphics are legit, controls work perfectly. Very nostalgic playing these games side by side or head to head. We did have an out of the box breakage and their service team sent replacement part and walked my wife through the replacement over the phone easily - no issue. They could do better providing online user instructions and online access to a list of the games.