Popeyes Louisiana Kitchen - Grovetown, Georgia

Bunny Johnson

The service is not good and I found a long strand of hair in my mash potatoes. I know it’s not mine because I have short black hair. I will be driving to Belair rd from now on. This place needs new management. The last time I got a box of chicken the box was broke and food thrown in there. The bag was holding it together.

Emerald

Listen closely. I decided to venture to this brand new, simply beautiful Popeyes to have lunch. I already have to wait at the Belair location for 20-25 minutes some days so I figured, why not try this location. It can’t be any worse than Belair, right? One thing I realize is this. No matter how you dress a location, If the service is poor, there will be no good word of mouth to come of it. I’ve listed some things that can drastically SAVE this store below:

1. The food is always good and it’s a shame because I’m more than likely willing to wait for the flavor. Imagine if the food was out the door like Chic Fil A.
2. Why waste such a beautiful store with absolutely poor service.
3. When a customer walks into the store, acknowledging them is extremely important. Eyes - Mouth. Let the customer know you see them by actually looking at them, and then speak pleasant words to them so they can get all giddy and buy a couple more apple pies.
4. If you have a restaurant full of people and five customers in a row ask for straws and napkins, check to see if your stations are fully stocked.
6. Don’t sit in the counter with your back to the lobby.
7. Sweep and clean the eating areas.

Please understand I love Popeyes and I believe this store has potential. Unfortunately it doesn’t work like that in America. You better get the service right or the competitors will eat you alive.

Paul Lanham

Normaly I don't write reviews. I tend to blame it on bad days or short staff.... whatever. Today I went thru the drive thru about 6:30PM. all of the outside lights were off. No lights in the parking lot. I actually believed they were closed if not for the other car in the drive thru. When I placed my order I was told they were out of Sweet heat sauce. No big deal stuff happens. when I get to the window, they tell me "oh, Sorry we don't have spicy tenders, is mild ok?" Well, again, no big deal, right?! I get home and sit down to eat, first of all my box was in the bag upside down so everything poured into the bag...still no big deal... the fries... Cold..... like from the freezer cold. My Tenders.....if you want to call them that..... there were 4.... not 5 and they were the size of Chicken nuggets. This is too much. this Popeyes is always failing me. I should have just driven over to Belair. Mybe I wouldn't be so hungry and broken hearted. If you didn't want to make fresh spicy tenders....at least make sure you give me tenders....and not 4 tiny nuggets. I should have just gone to McDonalds because the people there at least work. Frustrated and Hungry.

Breanna James

How do you mess up a whole entire DoorDash order ? Bag it up & send it out on its way I really don’t understand. $40 for food I waited on for over an hour. & NOTHING is correct. Missing a sandwich. Wings are incorrectly flavored. Fries feel & taste like they were cooked this morning ? like ?

Pili Gabriel Cross

I didn't end up eating here. The person at the drive through was either on drugs, had a low blood sugar or mentally unstable.

The conversation didn't make any sense. For example, If said 'I want a #4 , 3 piece'. The person would say '#4 doesn't come with 5 pieces'.

This happened a couple times with a different odd response each time before I drove off.

N Hyden

At one point I stopped coming here because of bad customer service, long wait time, and food! Decided to give it one more try, ordered online only to wait 30 minutes for my food. Once I got my food I checked it and two things was missing. Went inside for my missing food and the workers looking at me like I was lying. I WAITED 30 MINUTES DO YOU THINK I WANTED TO COME INSIDE TO ASK FOR MORE FOOD!!!!!

Anyway, the slow girl making the chicken said (with an attitude) I gave her two red beans and rice!!! I did not ask for two red beans and rice… give me what I asked for (1 red beans and rice and a coleslaw). They tell me we don’t have coleslaw!! O so y’all give people what y’all want to give instead of asking the customer what they want.

After getting my stuff I got home just to see this dried behind red beans and rice! I’m done with this place.

Jakesha Gardner

I only write Google reviews after multiple encounters. This establishment by far has the worst customer service ever and EXTREME wait time! I have placed multiple orders here and services has yet to improve and remains EXTREMELY slow. The employees are never apologetic for the delay either, including some of the managers. This is definitely my last time patronizing this location. I will be more than happy to travel the extra miles to go to Belair Rd.

Armandxavier92

Chandler wells is the mvp I got a family meal and the biscuits were burnt and he made it his priority to make it right will definitely be back just for that type of service alone.