Kirkwood YMCA - Kirkwood, Missouri

Joe R.

My Experience with the Kirkwood YMCA was extremely unplesant. When we signed our daughter up for swim lessons, they informed us there was not enough people taking the class for for them to keep the scheduled class so we could either do private lessons, try the class below or get a refund (keep in mind this was after registration had closed, becomes important later). I chose the option to have her try the class below. The class was over crowded with kids and the level of instruction she was given was minimal at best. I asked them for a refund based on her not enjoying the class an dnot getting anything out of it, mentioning that we had tried a different class and that it was a better fit our daughter and I was told I could not get a refund because the registration deadline had already past. This of course is a lie because I had already been given the option for a refund. This was my first experience with the YMCA and will likely be my last. If you have gotten this far, please look a Foss swim school or Lifetime, both seem to be much better at teaching and customer service.

e B.

Best kept basketball court floors in the area. I wish other Y's maintained their gym floors this well. Staff are courteous and helpful. I do wish that there were more free weights, however there's enough equipment and space for a great workout between all of the rooms and pool.

I've seen guests get frustrated when told that a room closes 15 minutes before the entire facility does. The signage with this info is too small and easily missed. My suggestion is to post BIG signs that communicate such details. Thus, folks can plan their workouts accordingly. Otherwise, it can feel like you're being hurried out without a just reason. Thank you for caring and being great! With some minor tweaks you can offer even greater experiences to guests!!!

Allison O.

If you are a woman, do not work out at the Kirkwood YMCA. I do not feel I can work out comfortably because I constantly get stared at (not glances, stares) by other gym members, specifically men. I am not asking to be stared at when I am minding my own business. In the small weight room with no air circulation, I feel more safe in baggy clothing than tight, and even then, “safe” is a stretch, as the harassment does not stop there. You would most likely overheat in baggy clothing and still be stared at. I have voiced my concerns to many staff members, on some occasions in tears, and yet the problems remain. Although I live extremely close to this location, I would rather drive out of my way to another location. Additionally, the lack of gym etiquette is absolutely ridiculous, as the rules are broken every day. I have never encountered such an unprofessional and erratic gym.

Ryan L.

Very outdated YMCA.
Child watch hours are limited till 10:30am. It is a small room, at least with windows (YMCA Mid County branch Child Watch room doesn't have any windos- very depressing) and you can see your kid when you walk by on the hallway.
The two people in charge of the Child Watch when I went, was a young guy and a lady with mobility issues due to morbid obesity. He was engaged with the kids in the room (at least was actually watching them). The lady was on her phone when I dropped my kid, when I checked my kid (twice) and when I picked up my kid too. Poor professionalism, I felt bad for the guy, because he practically was by himself working.
If you need Child Watch while you work out, this is not the YMCA to go.
For best Child Watch educated personnel your go to is Carondelet YMCA and River Chase YMCA, they are committed, happy, they change diapers if needed and ok with you, they do activities with the kids, more hours, and I have personally seen how they take care of babies (Carondelet location).

The gym equipment: Small spaces, crowded machines next to each other, no windows, basement equipment with no ventilation, I was concerned about my health in this place.

Classes: Be 15 minutes early for your class. I signed up for Strength Training class and arrived 5 minutes before and the room was completely full. I don't know why they let sign up more people than the classroom can hold.

Anastasiya S.

I love this YMCA. The staff is always very friendly and pleasant. I am especially thankful for the weekday child watch staff. They are very attentive to the kiddos and make it possible for me to get a workout, or drink a coffee quietly in the lobby. The facilities are always clean too. I also like the group classes that are available, particularly yoga. Thank you Kirkwood YMCA!

Andrew W.

Good customer service, but the locker room and some of the equipment is getting pretty old.

Maria D. A.

I want to address my disappointment with the YMCA administration. I tried to pause my membership due to an illness and they treated me with not empathy, not kindness neither fairness. They are forcing to pay the month when I explained that I will not be able to go due to my illness temporally. I tried to call them for the past three days and everyone told me different answer. Today the front desk person told me there was not solution for it and I have to pay then entire following month with not justification. Now I am ill, paying for a gym which I am not going and losing my money. Definitely not coming back or recommended.

Candice C.

The Wednesday deep water class instructor is AH-mazing. Not only does she lead an excellent workout, she’s knowledgeable about how to modify movements based on ability (secondary to conditions such as mobility restrictions and pain). She always shows up with a positive attitude, great sense of humor, and enviable energy. Of all the aqua fitness instructors I’ve taken classes with, she’s definitely a favorite!!