Infinity Trampoline - Anaheim, California

Natalie G

Infinity Trampoline is Happy Trampoline, I verified this with the BBB of Anaheim. My 14 yr old with autism has been jumping on a trampoline since he was 3. When our old Sam's club trampoline frame started to rust and shake while he jumped, we dove into researching the best trampoline company and planned to spend a good amount of money to ensure his safety for years to come. Happy Trampoline seemed to be the answer but they were not. On August 24, 2020, we purchased the 16 FT Best Trampoline USA XHD by Galactic Xtreme with Enclosure Safety Combo. Recently, I noticed 3 springs had ripped from the mat. The fabric the spring was hooked into had totally separated from the mat and does not appear able to be repaired despite the company's claims of extra stitching. This was not from corrosion of any kind, uv rays, or moisture as the springs were protected by the frame pad and were in excellent condition and showed no signs of rust. I contacted the warranty dept with proof of purchase and pictures. This was their reply. "Your trampoline jumping mat comes with a 2 year prorated warranty. Since you have owned it for 17 months you are responsible for 70% of the cost plus shipping. List price on the 16ft mat is 270, your cost is 190 plus 40 for shipping." That was it, no hello, no sorry to hear that, no one even signed their name. A brand new mat from any other company would cost $100. This was supposed to be an upgraded item especially for the extra cost. Our cheap trampoline from Sam's club that we had for a decade never lost a spring in this manner and the only reason the mat had to be replaced was from a rip that happened in the center of the mat 2 times over 10 years. A few weeks later I found a dozen more springs detached from the mat in the same manner. I contacted them again to see if they would understand how that so many detached springs has to be from their poor craftsmanship but heard nothing back. This is obviously a manufacturer's defect and Happy Trampoline doesn't even have the decency to stand by the product after only 17 months and they claim to place a high emphasis on safety. Don't let the fancy website fool you, this trampoline is not worth your money.