Grinds Coffee Co - Cabot, Arkansas

Steve Tilton

The coffee was fantastic and very cute location, but when I wanted a custom bagel sandwich combining a bagel with egg and ham it became difficult for whatever reason and could only have sausage. My bagel was plain not everything, and I was charged more than the croissant sandwich and bagel combined minus the croissant. I'll go back for the coffee but not the food.

Cheddar Playz

Me and my wife are regular customers at grinds. Our whole family loves the quality of coffee and food they provide as well as supporting local business however for me today that changes. The heavyset blonde girl with acne (Only say that as identifying features not as an attack) took our order while they were slow and she acted as if us buying coffees (2 coffees not a huge order) was a massive inconvenience. She was extremely rude and had a poor attitude the entire time she took our order as well as managed to mess up the small order and start an arguement with me and my wife when we politely tried to correct it. Im extremely disappointed that we were met with such hostility and poor customer service at an establishment we all love so much. I dont believe this reflects the entire business but as an area trainer for AAA I dedicate my time professionally and understand on a deeper level how important customer service interactions are and how it can affect the atmosphere and success of businesses. I strongly encourage management to reasses who they have deal with the public as it can drive away business and affect their market- if shes incapable of doing her job efficiently and professionally encourage her to move on. This was a real put off for me and as much as I love their food and coffee I wont be returning based off of this experience.

Update: Our drinks were both ordered with whipped cream which is why it was added. Also if you "investigated" and were both "standing there" obviously this IS a company wide issue or it would have in fact been corrected then (Atleast id hope.) Your employee ringing up an incorrect order doesnt mean thats what we ordered the offer was never made to correct the drinks just to add whipped cream on an incorrect order which she did. I wouldve happily changed the order and paid any difference but her argumentative nature motived us to just leave. The experience you descibed does NOT reflect my first hand encounter- Nonetheless I understand trying to save face for your company and cant blame you there. Still heavily encourage you to do better- Again ill reenterate how poor customer service can heavily impact your business which prompted my review as I encourage all of our customers to do and had it been my company recieving this review I know we wouldve taken it more seriously and practiced personal accountability. When we went to leave your employee sarcastically told us to have a good day after arguing with us to which i replied a better attitude would definetly help everyone of us to do so. I stand firm on spending my money more wisely somewhere else where the atmosphete and customer service will be taken into account. Thanks John and best of luck with your besiness.

John & Ashley C.

Janel Doan

For some reason my reviews of this place keep getting deleted. Tried their coffee a few times it's watered down and doesn't give you energy. However, the last time I went I got their sandwich and it was tasty.

Myrl Lawrence

Great people. Fast service. Great coffee and food options. Terrific atmosphere.

jeff Campbell

Breakfast sandwich was just a Jimmie dean frozen sandwich rewrapped in foil, still cold in the middle. Coffee tasted watered down. The quality isn’t there, other coffee shops in the area have a more “home made” experience with flavor.

Staff was super friendly.

Hydisia Bird

Cute place. The Barista made me a fabulous white chocolate mocha with Raspberry.

David Harper

I have yet to try their food but their Reese's coffee drink is to die for.

Update: Reese's white mocha is still the best I've found. Tried a breakfast sandwich this morning and it was cheesy delicious. The staff are always fast and friendly.
5/2024 The coffee is divine, service is fast and food they offer is always great. I've never left here dissatisfied.

Brittney Tew

I love Grinds. I go all the time. The drive-through is very efficient. They will take an order at the window and they will also walk outside to take a second order to make line go smoother. The caramel white chocolate mocha is the best, and the blueberry scone is one of my faves.
The ladies that work, there are super sweet and are always so friendly.