Crate & Barrel - Deer Park, Illinois

Paul W.

I came to this store to exchange a Christmas gift we recieved. There exchange policy is 30 days. We are 8 days past the policy date. They wouldn't even consider an exchange. I really believe they should extend their policy dates during the holidays. People travel, go on vacation, are out of town during the holidays and this 30 days makes it very hard to honor their exchange policy. I will not be shopping at a Crate & Barrel anytime soon with type of customer service.

Tammy H.

Ammendment to previous review! Customer service reached out the same day and remedied my exchange option! I had no problem at the store today, was able to exchange Christmas gift to something more useful and I love the choices! Thank you Customer service!

Gigi T.

I've always loved shopping at Crate & Barrel for their quality and beautifully curated items, and I keep coming back because of that. Unfortunately, my experience at this particular location has been disappointing.

The service here feels uneven, especially when it comes to how customers are treated based on race. I’ve noticed a pattern where older white staff members seem dismissive toward customers of color, often ignoring us to serve others. This is not reflective of the inclusive experience I expect when shopping at a brand like Crate & Barrel.

I hope management takes steps to address this and train their team to provide welcoming and equal service to everyone. It’s a shame to feel unwelcome at a store I otherwise love."

Andi

I usually love shopping at Crate and Barrel, but my recent experience was really disappointing. I was browsing the barware section, when an older woman, who looked to be an Indian-American woman, approached me in a very rude manner and excused me away from where I was looking. I was shocked by her attitude—it was so negative and unwelcoming. I was planning to make a purchase, but after that interaction, I decided to leave. It's a shame, because I typically enjoy Crate and Barrel’s products, but this experience really soured my opinion of the store. I hope they address customer service issues like this in the future.

Marie T.

While I usually enjoy shopping at Crate and Barrel, my interactions at this store have consistently been outstanding. However this last visit was below the standard I’ve come to expect. Unfortunately, my experience yesterday, involving a staff member named Anita, was particularly uncomfortable and frustrating.

Although Anita wasn’t directly handling my return transaction, she questioned why a coaster I was returning wasn’t wrapped in its original packaging. Her approach felt inappropriate and intrusive, especially since she wasn’t the employee managing the return. The whole interaction was awkward and left me feeling very uncomfortable.

Tetiana K.

I had an outstanding experience working with Dashmeet Kalsi- at Crate & Barrel at Deer Park. She was ncredibly knowledgeable about the products and went above and beyond to help me find exactly what I was looking for. SHE come to my Home, Measure everything and advise whatever will be the best option to my house.Great eye for style, so patience and willingness to help.
The entire shopping experience was seamless, thanks to her friendly, professional attitude. I’ll definitely be coming back, and I highly recommend( "Dash"---Dashmeet Kalsi) to anyone looking for expert advice and top-notch service at Crate & Barrel!"

Courtney S.

Staff is so absolutely rude and not helpful whatsoever. Very rude to me in the store and on the phone because I had an issue with my order that they cancelled for whatever reason. Also lied to me several times about where the missing half of my order was. Got told different things from different associates. The most snobbiest woman ever acting like you owe them something. Never again

Bonnie J.

I ordered something online and picked it up to save the delivery fee. I had measured to be sure it would fit in the car first, lol. Staff were very kind, couldn't have been easier.