BLAST - Waterford, Connecticut

Brooke Chang (KMC's Mom)

I like that there are options here. Laser tag, ninja warrior course, blow up obstacle course and dance party bounce house. This has been a popular location for several 7th and 8th birthday parties we've attended. Large ladies bathroom is always clean when I have used it.

Kristin Brown

Nice place for a birthday party ! My daughter had a great time at her friend's birthday party. The staff was friendly and helpful. The one only negative problem is the pizza but overall it's a fantastic place.

Matt Justaddwata

Have been to blast several times over the years and most recently for a birthday party.

While the price for a private event is not a bargain the laser tag is a fun and fast paced activity for a group of 10 or so.

The employees are friendly and helpful.

If planning a birthday you may want to plan something additional as it is only 1 1/2 hours and the pizza slice is literally an individually wrapped slice per kid.

Jacqueline Piccolo

I have had three of my daughter’s birthday parties here. It’s consistently fun, organized and moves like clockwork. Tara, the manager, is gentle but firm and bends over backwards to make sure everything is perfect so even the parent can relax. The pizza is yummy, they attend to clients’ needs and the kids have a true BLAST.

Kate Fillion

Just had my daughter’s 7th birthday here - the staff was lovely, everything was smooth and organized, and the kids had a fantastic time! Tara and her staff also saved my butt without hesitation when I made an error. 10/10 experience, will absolutely be coming back!

Desmond Gray

I am writing to bring to your attention the disappointing experience I had at the birthday party I hosted for my daughter. Despite spending a significant amount of money, totaling $750, the customer service provided by Tara was subpar and unacceptable.

Upon arriving 10 minutes early for our scheduled party time, my family and I were met with unhelpful and uncooperative behavior from Tara. Despite our inquiries about setting up for the party, Tara provided little assistance and failed to properly communicate with us about the presence of another group already utilizing the facilities.

As a result, we unknowingly interfered with the other group's party activities, which led to a confrontation at the end of our rental period. Despite my attempts to explain the situation and clarify that we were following Tara's instructions, the situation was handled poorly and left a sour taste in my mouth.

For the price of $750, I expected a much higher level of service and professionalism. Unfortunately, due to this negative experience and lack of proper communication and assistance from Tara, I have no intention of returning to this establishment in the future.

In conclusion, I am disappointed with the overall handling of my daughter's birthday party and feel that the lack of customer service provided by Tara was unacceptable. Thank you for your attention to this matter.

Caitlin Gawendo

We had my daughter's birthday here a few years ago and everything went really smoothly and decided to have it again at Blast this past weekend. The kids had a great time, and the girls they had moderating and supervising the kids were wonderful. However, the customer service skills on the management side of things was very subpar. Please note that they do not have a refrigerator here if you have a cake that needs to stay cold, also if you add on more than 2 extra pizzas - anything more than that won't come out with others and will take an additional 20 minutes to come out because when addressed with the manager they "only have one oven and can only do so much". In that amount of time the kids are done waiting for pizza and back to playing - so you're going to be taking home wasted pizza that you paid extra for. For the price of the party, I expected pitchers or some kind of cold water accessible to the kids but I had to keep asking for water and cups (apparently they are on a cup ration there and only give you 5 cups at a time and don't put any over with the drinks when they finally bring them out at celebration time?) The water and pink lemonade they provide will not be cold, ice will not be offered. They brought the ice cream cups over AFTER they served cake and the kids were back to playing - so more wasted food and money on an add on. I don't know what happed over the past few years but this was not even close to the experience we had the first time we had a party here. I expressed my disappointment with the staff and manager and the only thing the manager could say in response was "well is your disappointment with the moderator running the group because she thinks you're upset with her."-super unprofessional. My daughter's party ended up costing over $800 and I really feel like for that amount- even the basic necessities or customer service were not provided. I'd never consider having a party here again after this experience.

forgetfulflower

Your children will have a BLAST, but you, will not!

I’m leaving a 1 star review, because of the overall, cumulative, experience from start, to finish.

First (and no big deal, in and of itself) I called and left a VM because I had a few questions before booking online. No call back.

A week later I just went ahead and booked anyway.
FOR 12 kids. This part was fairly smooth.

Received confirmation email info, I asked questions about add-ons.
No problems.

Afternoon of my son’s party: we arrive and are greeted at counter by cold, and extremely rude young woman & as if we were “bothering” her.. My advice to her: If you don’t like your job, find another.

“Your hostess will be right over.” Nope!

Our official hostess didn’t come over until about 50 min into our 90 min party. She was nice and very attentive to pizza, cake (which we brought)

All told, she was with us for about 30 min.

Towards the end, I wanted to give our hostess $20 tip. The dolt that I am, I failed to notice (in the fine print) that gratuity was included for a party of 10 or more! I couldn’t track her down, so I gave $20 to rude girl at counter. She gladly took it. Not one mention of gratuity included.
What really chapped my posterior, wasn’t my failure to see gratuity was included, but rather that it was an $80 tip, plus the $20 I added additionally!!!

What exactly am I tipping $100 for!!! When I go out to eat, I don’t tip the owner, or the chef, or the hostess.
I tip the server! I feel that $20 was above and beyond, because she was great for about 30 min of service. Really the ONLY service we got while we were there the entire time.

In short, the kids had a BLAST! That’s worth one star.

Unfortunately, the exorbitant price paid was not worth it!!
Nearly $600 for 12 kids to have fun on equipment, eat 2 pizzas, drink water and kool aid, 30 min of waitress.

Never again!