Bickford of Bourbonnais - Bourbonnais, Illinois

Alison Boutcher

My grandmother was recently hospitalized. It was discovered that she had an infection that was left untreated. We were told a nurse was checking on her weekly. They didn’t. She’s not getting the care with nursing, housekeeping, bathing, or laundry. We go biweekly to visit and her room is a mess. It’s hard to find another facility but not impossible. Bickford can do better. They need to hire staff to take care of the residence and have them accountable if they do not provide the services contracted to provide. The executive director, Ariana, needs to be better at communicating. She blows off our concerns and is only good at giving excuses. “The nurse will be back Thursday to see her”. (Meaning my grandmother). No one ever came.

Kenneth Morrow

Alot of the residents apartments are fifthy,dried up Bm stains all over the carpets in alot of the apartments,Carpets are very dirty and urine stained.You are required to clean about 15 apartments daily.Along with changeing the lines and making bed and washing the dishes when needed daily in each apartment.And they want you to also shampoo carpets,pay rate 15.50 an hour.Also have to clean the common areas and restrooms.Wonder why they cant keep a housekeeper.Woth place I have ever worked at after a month i left.Would you want your family members to live at a place like that.

Tamara G

DO NOT SIGN...unless you are 100% sure.

My family and I visited Bickford while searching for my father's next home. We enjoyed our facility tour so much that we signed an agreement to hold the apartment. We were told we had 7 days to cancel, which I did so on day 6.

I am giving them 1 star because I continue to receive a $1,500 bill saying we owe them money. This has been going on since Sep 2023. The director has not taken my calls, so I left voicemails for 4 months. Then I tried her manager, who also did not take my call. I am beyond frustrated.

It is my recommendation NOT TO SIGN any agreement with these folks unless you are absolutely 100% sure you are moving in.

It's a difficult journey when searching for nursing facilities for your loved ones. Feeling the pressure to sign because this is the only available unit we have and knowing you need to find a place for your dad is just too much to handle. I feel like we were misled by the agreement, and with them not returning phone calls, I think my validation is accurate. I recommend you PROCEED WITH CAUTION when working with Bickford.

Emily Crane

I've helped setup special events at this facility and the staff are always very friendly and easy to work with. They really go above and beyond to put on fun and entertaining events for the residents and staff. The building is very clean and well maintained. It would be a great place for a loved one.

Jackie Smith

I've been looking for placement for my grandmother for quite sometime now. I stumbled across Bickford and to my surprise, this is exactly what I was looking for. The tour was absolutely amazing and the staff was very friendly and knowledgeable. Thank you for making this difficult decision easy!

kymberli costanza

My grandma lived here and really enjoyed her time there.
She enjoys taking trips on the bus to stores with her friends. And enjoys activity time. She is obsessed with playing bingo.
Thank you to all involved that made my grandmas happy to be there 😀

Christopher Thomas

I recently visited Bickford for my father, when the time come I will be choosing this facility for him.  The staff was amazing! I was greeted by everyone especially the Assistant Director. He was very knowledgeable during our interview and tour reassuring me that the safety and wellbeing of my father is Bickford’s number one priority.

Ciara Martin

I love all of the community events. All of the residents and staff are so sweet and welcoming. I’ve really enjoyed volunteering here and all of my friends love completing clinical here. Best senior living in the area.