American Sale - Carol Stream - Carol Stream, Illinois

Sheila G.

Hermosa tienda

Linda B.

Mike was a pleasure as he was helping us. He carefully wrapped our choices, and made sure the bags were packed well and would not break from weight, or sharp corners. (And Mike rang up a secret sale for me, that my husband did not see, that is for him). We had a great shopping experience at American Sale. Thank you!

Jennifer L.

Jeff Thome was fantastic. He helped us get the furniture we wanted, calling several stores , and provided exceptional customer service.

Heather M.

Had a great experience buying a hot tub with Colton. He was knowledgeable, honest and took his time working with us to make sure we got the right hot tub for our family! If you’re looking for a hot tub, I highly recommend citing Colton at American Sales in Carol Stream!

Karl K.

DON'T BUY a POOL with them, if you want one look for a POOL company

Purchased an above ground pool from American Sale back in March '23. During the delivery of the pool parts, multiple items came damaged with a discounted price on the box (I suspect there were either a returns or damaged during the delivery). Before the installation I've noticed that the heat pump purchased as a package was previously repaired/opened per the damaged bolts. The heat pump was replaced after multiple calls but also came as the last/without the box and dated manufactured in 2021. The pool cost over $13,000, this was not a discount purchase.
During the installation (which was delayed few weeks), few parts were missing.
The installer installed the pool with missing screws, uneven walls and the liner. American sale were also supposed to send the replacement liner which I have not received.

NOT RECOMMENDED!

Shawn C.

So many fun things in this store from hot tubs to grills to air hockey tables. Cassy was super knowledgeable and answered all our questions. They had 0% financing for 48 months on most items. Definitely worth checking out!

Dennis S.

Extremely Disappointed with American Sale's Customer Service and Product Quality

I recently purchased a new pool heater from American Sale, only to have it malfunction just two days after installation. The initial response from the local branch was unhelpful, as they simply redirected me to customer service. Unfortunately, customer service has transitioned to text-only communication, which makes it difficult to get any real updates or assistance regarding the defective product.

My attempts to escalate the issue to the corporate office were equally frustrating. I was redirected back to the text-only customer service system, and even after repeated calls to plead for a resolution, I encountered an automated response of "GOODBYE!" which felt dismissive and frustrating.

This experience is particularly disappointing given that I have previously purchased a pool, two filtration systems, and a hot tub from American Sale. I expected better support and service for the substantial investments I have made. It feels as though American Sale does not stand behind their products or their advertised customer service.

Overall, my experience has left me extremely dissatisfied. I am now questioning whether American Sale truly supports the quality of their products or the promises made in their marketing.

Julie H.

Just shopped for a new tree after 20 years! John was the best and the whole team was excellent to work with. Bought a tree! Will definitely be back for other needs!