A J Landmark, Inc. Trampolines & Swings - Boise, Idaho

suprfly99

Customer service is truly lacking.
The disrespect was immense for such a large purchase.

You have 10 days to send back a small post card to verify/ begin? Your warranty for your trampoline. After calling they were not able to tell me if they had received said postcard and if I have a warranty.

So after spending 2500 dollars on a trampoline I cannot verify if there is a warranty.

Phillip was very rude and unhelpful.

It's unfortunate because the trampoline itself is awesome but it's a risky purchase for the price with no/ bad service.

Edit to review:

I had never asked for a letter. Just VERBAL CONFIRMATION I had a warranty on an item I spent THOUSANDS of dollars on. Thanks again Phil for being a disingenuous AND a Liar.

Jacob Snedecor

This is the 5 year warranty card for our 16' trampoline. My parents bought it around the time I was born 41 years ago. It says 400 lbs limit and I couldn't count how many times we've had twice that weight on it. Legs have been welded back on a few times over the decades and it has seen many mats come and go. Now my 5 kids and I are doing our best to wear it out. I'm very confident my grandkids will be on it.

Tams Britt

BEWARE! For a company that states their products outlasts others, I am thoroughly unimpressed.
I purchased the trampoline in 2016 and it tore in 2021 from my kids merely jumping on it as we have installed it underground and taken care of it according to their “warranty”.
They state a 5 year warranty, which is untrue and they won’t honor it. I called to inquire with picture proof of my trampoline mat tearing at the stitching within 5 years! I was treated poorly from the very beginning. Phillip was extremely condescending and rude.
I purchased the trampoline at a much higher price, promising their products were superior and better than the other brands. For the exorbitant price I paid, I would expect much more out of what we got.
Bottom line: regardless of timelines, the quality of this product is poor and the customer service was beyond horrible. I know good companies and customer service when I run across them and this is one who won’t budge at all. They offered no help or any type of compensation/discount for the product that was defective and tore within such a short amount of time of use.
I would NEVER deal with this company or brand again! Make sure when you purchase a trampoline/mat you don’t buy this brand. Not only will you receive subpar products, you will be treated poorly as well with no warranty guarantee or help.

Michael Banks “Banksy”

Just moved to a home in Boise. The home Had an inground trampoline. The previous owner bought a cheap jump bed on Amazon to make the trampoline look new. The Quality and bounce was terrible. Went to AJ Landmark and got their jump bed and replaced the cheap Amazon one. Immediate upgrade and change to the bounce and durability for my kids. AJ Landmark has the best trampolines, great investment for the family.

Jennifer Ryan

We bought our trampoline from AJ's 10 years ago. At the time we were debating between the cheaper trampolines or one at AJ's - which was double the price at that time. Went with the higher quality one with AJ because we needed one the wind wouldn't blow around in a storm.....which is an issue where we lived at the time.

Our neighbor's trampolines were all in a landfill in 2 years and ours still looks and bounces great. We have kids in our backyard every day jumping - most have their own trampoline but prefer ours because it "bounces better". That is the only annoying thing about this trampoline - the kids will be at your house jumping.

This trampoline will definitely last the next 6 years until we no longer have kids at home. Then we will sell it to someone on Facebook for a few hundred dollars. One of the best financial decisions that we made for our family and worth every penny extra we spent over the cheaper trampolines!

c v

my family got one of these trampolines more than 6 years ago. we have put it through a LOT and given it minimal care, and after six years it still works great. the net just barely started coming apart! great quality and great bounce compared to similar trampolines.

Heather Fisher

I have owned AJ landmark trampolines since they first opened in the 1980's. Quality products and great custimer service.

Adam F

Great experience working with the owner, I appreciate him coming back and taking the extra time to get my trampoline repairs done. Kids are happy to be back out jumping again!