Wok n Fire - Burr Ridge - Burr Ridge, Illinois

WILLIAM G. Y. C.

Un sitio espectacular, muy buena comida y el servicio súper genial.

Paulo P.

Increíble. Comida muy buena. Ambiente muy agradable disfrute mucho mi almuerzo con mi esposa.

Jose M. S.

Excelente

Sanil T.

Wok n Fire in Burr Ridge, Illinois, proved to be an ideal spot for a Friday evening, offering a seamless experience from start to finish. Despite the absence of drinks in their happy hour specials, the regular drinks menu did not disappoint. The blue martini and old fashioned were both expertly crafted and added a touch of sophistication to the evening.

When it came to appetizers, the selection was diverse and flavorful. The pan-seared dumplings were a standout, prompting us to order another round, while the chicken lettuce wraps and spicy tuna roll provided a satisfying variety of tastes and textures. The addition of yakitori beef added another layer of indulgence to our meal.

The service was exceptional, with our waitress exhibiting warmth and attentiveness throughout the evening. It was heartening to see her training a new team member, a testament to the restaurant's commitment to maintaining high standards of service. Overall, Wok n Fire delivered an enjoyable dining experience, making it a noteworthy destination for those seeking quick bites and quality drinks in Burr Ridge.

Ana A.

This place used to be nice, but i can say i will never ever step foot after tonight. We got there at 6 pm and got out at 8 pm without food! We ordered 3 rolls and waited an hour and a half for them, with a small kid who was tired and hungry. We paid for our drinks and headed to get food from elsewhere. It was the most horrible experience ever.

Adrianna G.

Fantastic Happy Hour! Great place, wonderful food, awesome staff. Ask for Carl! He’s great! We tried the Vegas roll, which is good, it’s got a little kick because of the jalapeño. You can’t go wrong with the Saint Charles roll! Favorite roll of the night was the Cristy Crunchy roll. It is a very good combination. 10 out of 10 on chicken fried rice. My 15-year-old said it’s some of the best fried rice he’s ever had.

D S.

1/29 Response to manager - since you reviewed the video, go back and listen to the audio. Orders were placed at the same time. So if your POS system shows multiple orders being put in, that just proves the incompetence of your staff. The video will show the server walking around the table taking all orders at the same time. Perhaps a second video review will reveal how he lost several orders creating this whole mess you call a dining experience. It’s a very bad look to respond to a customer and lie in the response just to save face.

Review: We were seated in a large group on Friday, Jan 26 and upon ordering were told they do not separate bills. After speaking to the manager and offering to separate into individual tables so bills could be separated he said to just place our orders and they would figure out the bills and take individual cards.

The group orders at about 8:56pm. Around 9:30 food starts coming out. Around 10pm 4 of us did not receive food. We cancel the sushi rolls, and inquire about the rest and realize they lost our order without realizing it. Finally, one of us receives food 10 minutes later. When we inquire about the last two meals - a soup and a salad we are told the kitchen is working on it. Not true - we see the manager promptly go to the POS system and enter the order.

The servers were sweet but seemed grumpy like they have to put up with this a lot. When we asked about the other food and stated they had all been ordered at the same time - over an hour ago, her response was, “let me go get my manager so you can yell at him.” At nearly 10:30 the final two receive our entrees - a salad and a soup. No apologies no nada, in fact at that point several people start posting their bill because the whole experience is so long and drawn out.

The credit card machine was also on the fritz so cards were swiped multiple times and one member of our party has 7 pending charges for the same meal. The restaurant was practically empty so I don’t understand a 1hr 20min wait to get food. Simply unacceptable. The table seated after us started getting food before our entire party was served.

Curry bowl - I think we were so hungry we agreed it was just ok meaning it probably wasn’t great but hunger pains set in.

The spicy tuna appetizer was good but served on wontons and came in an order of 6.

Chicken fried rice was dry and bland. Everyone who ordered it added an ample amount of soy sauce.

The Thai beef salad was over the top sour and loaded with fish sauce. Not at all balanced and again, the steak seemed sketchy, I think I got the kitchen sink.

Poor service, average food and a grumpy manager. Lots of other options in this shopping center. You’re best off passing this one by as they are unwelcoming, unapologetic and food is average at best. Also, read the GM responses to negative reviews - perfect display of the customer service you can expect to receive. This knock off of PF Changs falls short of all expectations.

A P.

This place is so understaffed it's crazy. If you have 3hrs to kill for some below average food then this is your spot. Food wasn't that great. I felt for the waiter. It wasn't his fault he had half of the restaurant to take care of. I tried it and I'll never be back