Hampton Inn Americus - Americus, Georgia

adriana patricia posada garzon

excelente estadia, muy limpio y agradable

SHAWN ROBINSON

N/A

Shep Schaefer

Horrible experience. There was a dirty washcloth and hair in the shower. The bed squeaked so bad I couldn't sleep. The air conditioner was loud and squeaky, too.

I called the desk and asked to change rooms. The clerk said he didn't know how to do that. So I checked out at 2 AM. I asked for a refund. The clerk said he didn't know how to do that either. I asked for the manager to call me and give me a refund. No one called me.

I called the hotel on a Monday and asked for a refund. When the person picked up the phone, it rattled for 15 seconds before someone even spoke. The person who answered was not very friendly or professional. They said only the manager could issue a refund and he was out until Friday.

I called the corporate office. They created a case for me. They said someone would call me back in 24-48 hours. No one called.

I called corporate again. They said the Hampton Inn Americus had agreed to give me a 50% refund. Completely unacceptable. Very poor customer service.

I find most Hampton Inns very nice. I will never again, however, stay at Hampton Inn Americus.

UPDATE: I was promised a 50% refund, but they never delivered. More reason to avoid Hampton Inn Americus at all costs. I'd stay in a fleabag motor court hotel before I stayed at Hampton Inn Americus. At least you'd know what you were getting.

Eddy D

Nice place. Wary of booking after reading some reviews but would book again after two day stay. Checked in at 130 am without incident other than some rowdy teens had spilled over to the parking lot from the business next door. Police handled that situation efficiently. Parking was tight as hotel was full. There is a microwave and small refrigerator in room. TV gets basic channels. WiFi runs 4-5 mbps (slow). Good cell signal in room. Yes, room is dated but clean, generally quiet and secure. I saw one small bug for a two day stay, but I get occasional bugs in my house as well. Overall a good place. Walmart supercenter and fuel stations not far away. Overall a good experience.

jennchimp

If we could rate it ZERO we would. At the end of this review we will post pictures. Horrible conditions. Filthy dirty. There is no excuse for what it’s like. It should be shut down. The staff agreed and promptly refunded us. We wasted precious rest time and by the time we got to a decent hotel the dinner we picked up to enjoy was cold and we were exhausted. Such an awful experience!

Tisha Lloyd

This was the absolute worse Hampton Inn that my husband and I have ever been a guest of. The owners should be ashamed as the facility does not meet the expectations of the name "Hampton Inn". We upgraded our room to a king size jacuzzi suite. The walls were poorly patched and painted. Mirror for the closet door was held up with gray duck tape. The bathroom had mold and very bad water damage to the ceiling. Shower floor was mold/mildew and poorly repaired with caulk and peeling paint. The fridge made a horrible noise all night. An ant was in the bed. The jacuzzi tub hot water leaked when in use. The pool also did not appear to be properly cleaned with chlorine and there was hose running water into the pool consistently. Room 115 is the absolute worse room and it does not need to be available to any other guest until completely renovated. I wish we could demand a full refund for this deplorable stay. If I had to rate it would be a -0 for me.

BERNISHA BROWN-BUTLER

0/5 rating on the room and service. The Hampton Inn Americus needs to be closed for renovations and fumigation. My family and I were surprised at the poor conditions of this hotel. Just think of a bug, and they have it. I reported to Johnny, the manager, the following morning after we had checked into room 204 of the bed bugs that I had awaken to and 2 large cockroaches I saw on the wall during the night. He was nice upon complaint. He told me that the GM does compensation. The GM will send maintenance to our room to inspect the beds for bugs. If any are found that we would be reimbursed. Well, no maintenance guy came and no funds reimbursed. I even invited Johnny inside the room to see the bed bugs for himself when he came to room 204 to hand me the keys to room 103, but he declined. Per his request, I texted him the photos. He stated that he'll place us in a cleaner room which would be cleaned by the housekeeper supervisor. Well, the next room #103, was worst. My mother killed a flying roach that came from under the mattress onto the open bed that night. My kids were afraid to fall asleep. Correction, we were all afraid to fall asleep. There were spiders in room 103 with webs, dust mites, termites that was crawling in and out the mouth opening of my tumbler, ants, and bed bugs. There were mold on the ceiling and walls. The curtain had holes, dusts, no strings attached to pull blind up for natural light. My body is covered with bug bites. The pool covered with dead bugs, leaves, and the water was green. Horrible. Don't book here. Save yourselves the uncomfortable stay and your dollars.

Tiwana Ruffin

I love shanda she was outstanding everything was good and also all the staff member wonderful she have very good spirit and also helpful